Refund and Returns Policy

At NOSEAN LIMITED, we want you to be completely satisfied with your purchase. Our Return Policy is designed in line with UK consumer law, including the Consumer Rights Act 2015, and follows the best practices of mainstream UK online retailers, ensuring a fair and straightforward process for all customers. This policy applies to all purchases made through our website, with consistent standards for all items.

1. Eligibility for Returns

To be eligible for a return, items must meet the following criteria:

• Items must not be marked as “Final Sale” or “Non-Returnable” at the time of purchase. Final Sale items are clearly indicated on the product page and cannot be returned under any circumstances.
• Items must be in their original, unused condition, with all original tags, packaging, and labels intact. Items that have been washed, worn, damaged, or altered in any way will not be accepted for return.
• Returns must be initiated within 14 calendar days of receiving your order. This aligns with the UK’s statutory “cooling-off period” for online purchases, giving you ample time to inspect your items.

2. How to Initiate a Return

To start a return, please contact our customer service team via email. Upon receiving your return request, we will provide you with the official return address – please note that the return address is not publicly available and must be obtained through this email communication. We ask that you clearly mark your return with your order number to ensure efficient processing.

You are responsible for arranging and covering the cost of returning the items to us, unless the return is due to a fault or error on our part (e.g., incorrect item sent, damaged item on delivery). We recommend using a tracked delivery service, as we cannot be held responsible for items lost or damaged in transit.

3. Return Inspection and Processing

Once we receive your returned items, our team will inspect them to ensure they meet the eligibility criteria outlined above. This inspection process typically takes 3-5 working days from the date we receive your return.

If your return is approved, we will process your refund in accordance with our refund policy. If your return does not meet the eligibility criteria, we will notify you via email and reserve the right to send the items back to you at your expense.

4. Refund Policy

Refunds will be issued to the original payment method used for the purchase, following UK mainstream online retailer practices. Refund processing times may vary depending on your payment provider, but we aim to initiate all refunds within 5 working days of approving your return.

Please note that refunds will only cover the cost of the returned items. Original delivery fees are non-refundable, unless the return is due to our fault. Refunds will not include any return shipping costs you have incurred, unless otherwise stated.

5. Faulty or Damaged Items

If you receive an item that is faulty, damaged, or not as described, please contact our customer service team via email immediately. We will guide you through the return process, and in such cases, we will cover the cost of return shipping and issue a full refund (including original delivery fees) or send a replacement, at your discretion. You may be asked to provide photos of the faulty or damaged item to assist with our investigation.

6. Changes to This Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately upon publication. We recommend checking this policy regularly to stay informed of any updates. Your continued use of our website and services constitutes your acceptance of the updated Return Policy.